Frequently Asked Questions
Which items can be returned?
At RIVYA, your satisfaction is our priority. We offer a straightforward return and/or exchange process for eligible items purchased through our Website. Apparel for Men, Women, and Kids can be returned within 8-10 days of delivery for both domestic and international orders. Please note that customized items, jewelry, and accessories are non-returnable and non-exchangeable. Complete details are available on our Returns & Exchanges page in your Account.
For international returns, exchanges, or alterations, a return shipping fee of $49 USD will apply. Additionally, a restocking fee of 20% of the item's price will be charged if the returned items are not in new condition. These fees will be deducted from your refund, which will be processed to your original payment method or Rivya wallet.
What size should I order?
To help you find the perfect fit, we provide a comprehensive size conversion chart on each product page. Our product sizes are based on the international sizing standards used by designers. Keep in mind that sizes can sometimes vary between designers. For more precise guidance, we can also provide you with the exact measurements of a specific product so you can compare them with your own measurements.
For detailed sizing questions about a particular item, please don't hesitate to Contact Us.
Will I receive a quality product from RIVYA?
As a brand committed to bringing you the best of USA fashion, RIVYA adheres to stringent quality and design standards. We ensure that every piece in our collection undergoes thorough quality checks so that you receive a product that meets our high expectations.
How long does shipping take?
Our dispatch timelines are around 7-12 business days, post dispatch it takes 5 days for your order to reach you, depending upon your location. For express shipping requests, WhatsApp +001 2233 456 first to check availability.
Do you ship internationally?
Yes, we proudly ship our vibrant USA fashion worldwide! International shipping times and fees will vary depending on your destination. You'll see the specific costs during the checkout process.
I saw an outfit at a RIVYA store but it's not online. How can I purchase it?
We'd be happy to help! Please email us with details about the garment you're interested in at info@rivyaastudio.com, and our team will respond within 24 hours. We'll check the availability of the product and get in touch with you if it's still in stock.
Are the colors shown on the website accurate to the garments?
We make every effort to display the colors of our garments as accurately as possible on our website. However, please be aware that the colors you see on your electronic device may vary slightly from the actual garment color due to screen differences. Please also note that slight variations can occur in hand-embroidered items, which adds to their unique charm.
Can I place an order for an item that is out of stock?
If an item you love is currently sold out, simply select your desired size on the product page and send us a request with your contact information. We'll notify you as soon as the product becomes available again.
How do I know the products you sell are authentic?
At RIVYA, we take the authenticity of our products very seriously. We source all our items directly from authorized brands, designers, and verified distributors, ensuring you receive genuine, high-quality fashion. We are a trusted platform committed to bringing you authentic USA designer wear that has been carefully curated by our experienced merchandisers.
How do I know if my order has been placed?
Once you've successfully placed an order with RIVYA, you'll immediately receive an email confirmation and a text message confirming your order details. Also the order should be visible in your account dashboard.