Privacy policy

Last Updated: July 7, 2026

At Rivyastudio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or use our services.

1. Information We Collect

We may collect the following information:

  • Your name, email address, phone number, billing address, and shipping address.
  • Account login and profile information.
  • Order details, product preferences, size selections, payment status, returns, and refund information.
  • Communications sent through email, chat, contact forms, social media, or customer support.
  • Device information, IP address, browser type, pages visited, and website activity.
  • Marketing preferences and consent choices.

Payment details may be processed directly by secure third-party payment providers. Rivyastudio does not normally store complete card, bank account, UPI PIN, or CVV details.

2. How We Use Your Information

We use your information to:

  • Process, confirm, ship, and deliver orders.
  • Provide order updates and customer support.
  • Manage returns, exchanges, cancellations, and refunds.
  • Prevent fraud, misuse, and unauthorised transactions.
  • Improve our website, products, services, and shopping experience.
  • Send offers, product updates, and marketing messages where permitted.
  • Comply with tax, accounting, legal, and regulatory requirements.

3. Legal Basis and Consent

We process personal information for legitimate business purposes, fulfilment of orders, compliance with legal obligations, and other lawful purposes. Where consent is required, you may withdraw it by contacting us, subject to information that we must retain for legal or transactional purposes.

4. Sharing of Information

We may share necessary information with trusted service providers, including:

  • Courier and logistics partners.
  • Payment gateways and banking partners.
  • Website hosting, analytics, and technology providers.
  • Email, SMS, WhatsApp, and marketing service providers.
  • Accountants, auditors, legal advisers, government authorities, or regulators when required.

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep products in your cart, understand website usage, improve performance, and show relevant advertisements.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as required to fulfil orders, provide services, resolve disputes, maintain business records, prevent fraud, and comply with applicable laws.

8. Your Rights

Subject to applicable law, you may request to:

  • Access or correct your personal information.
  • Update inaccurate or incomplete information.
  • Withdraw marketing consent.
  • Request deletion of eligible information.
  • Raise a complaint regarding how your information is handled.

Requests may be sent to info@rivyastudio.com.

9. Children’s Privacy

Our website is intended for individuals legally capable of making purchases. We do not knowingly collect personal information directly from children without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party websites. Rivyastudio is not responsible for their privacy practices, content, or security.

11. Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted on this page with a new “Last Updated” date.