Shipping policy

Delivery & Shipping Policy :

At Rivya Studio, we strive to deliver your order safely and on time.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons, sales, or holidays, processing times may be slightly longer.

Shipping Time

  • All Over World : Estimated delivery within 7–12 business days after dispatch.
  • Delivery timelines are estimates and may vary depending on your location, customs clearance, and courier services.

Shipping Charges

  • Free Shipping on eligible orders (as displayed at checkout).
  • Shipping charges, if applicable, will be calculated and displayed before you complete your purchase.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can use the tracking link to monitor your shipment in real time.

Customs, Duties & Taxes

  • International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
  • Any applicable customs charges are the responsibility of the customer unless otherwise stated.

Delivery Delays

While we work with trusted shipping partners, unforeseen circumstances such as weather conditions, customs inspections, or carrier delays may impact delivery times. We appreciate your patience and understanding.

Incorrect Shipping Address

  • Please ensure your shipping address is accurate before placing your order.
  • Rivya Studio is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
  • Additional shipping charges may apply for re-delivery or address correction.

Lost or Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
  • If your package is lost in transit, please reach out to our customer support team, and we will assist you in resolving the issue with the shipping carrier.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. You will receive tracking information for each shipment.

Customs and Import Duties

Customers are responsible for any import duties, custom fees, or local taxes that may apply to their purchase.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the Contact Us page on our website.